Identify when the issue occurs – is there a specific pattern? If the spa trips when pressing a particular button, the component linked to that function is likely the cause. If the spa trips when the heat indicator activates, this may suggest a heater-related problem.

Measure how much water is being lost over 24 hours or a week. Remove the inspection panel to locate the source of the leak. Check that all unions and fittings are tight and secure.

Hot Tub Repairs

Expert Hot Tub Repairs and Servicing Across the South Coast.

Please call our Aftercare Team on 023 9354 1154 if you require any assistance.

Expert Hot Tub Repairs for All Major Brands: At Spafix, our skilled technicians specialise in repairing a comprehensive range of spa and hot tub brands, including Spaform, Arctic Spas, Master Spas, Elite Spas, Vita Spas, Wellis, Artesian, Passion, Garden Leisure, Dimension 1, LA Spas, Jacuzzi, Hydropool, Saratoga, CalSpas, Catalina, Coast, Cove, Freeflow, Sunrise, Leisurerite, Hydro-Spa, Sunbelt, Sundance, Beachcomber and even unbranded Chinese spas. Whatever your spa or hot tub make, we have the expertise to diagnose and fix issues efficiently. With access to an extensive network of trusted suppliers, we’re committed to getting your hot tub back in perfect working order as quickly as possible. Let Spafix take the stress out of hot tub repairs, so you can sit back, relax, and enjoy your spa time once again.

83% First-Time Fix Rate – Expert Hot Tub Repairs You Can Rely On

At Spafix, our highly trained service engineers, equipped with fully stocked vans and a wide range of spare parts, achieve an impressive 83% first-time fix rate for hot tub repairs. This means most issues are resolved during the first visit, minimising downtime and stress.

In the rare case that a follow-up visit is required to install specific parts, we prioritise a swift return to complete the repair. Best of all, we only charge the callout and mileage fee once, and any remaining time from the original hour is credited towards the revisit. With Spafix, you’re guaranteed efficient, transparent, and cost-effective hot tub repair services.

Transparent Pricing – How Much Do Hot Tub Repairs Cost?

At Spafix, we believe in clear and fair pricing for all hot tub repair services. Our callout fees are calculated based on travel time, our professional expertise, and the infrastructure needed to deliver industry-leading service. We strive to keep our costs competitive while maintaining the high standards you expect. Every quoted callout fee includes the first 30 minutes on-site and VAT, ensuring there are no hidden surprises. Should additional work or parts be required, we will always explain the details and provide a clear quote for your approval before proceeding. With Spafix, you can trust in honest and upfront pricing every step of the way.

Routine Maintenance and Maintenance Contracts – Keep Your Hot Tub in Top Condition

Regular servicing is essential for ensuring your hot tub operates at its best. With professional cleaning, detailed inspections, and function checks, routine maintenance provides peace of mind and keeps your spa performing optimally. Explore our Routine Maintenance page to discover the full range of services designed to meet your needs. For even greater convenience, consider our tailored Hot Tub Maintenance Contract options. With over 600 contract customers already enjoying benefits like priority booking during peak times, our contracts offer comprehensive cover to suit your requirements. Let Spafix take the hassle out of hot tub care, so you can relax and enjoy.

Just Need a Part or Urgent Help? We’ve Got You Covered

If you’re in need of a specific part for your hot tub or require immediate assistance, we’re here to help. Visit our onlineshop to browse a wide selection of genuine spa parts and accessories. Can’t find what you’re looking for? Simply get in touch with our team for personalised support.

You can contact us directly by:

Phone: 023 9354 1154
Email: info@spafix.co.uk

Our friendly experts are always on hand to ensure you get the parts or assistance you need as quickly as possible. Don’t hesitate to reach out!

Common Hot Tub Faults and How to Address Them

Hot tubs are complex systems, and occasional faults can occur. Below are some of the most common issues, along with tips for diagnosing and resolving them. If you encounter any of these issues and need professional assistance, don’t hesitate to contact our team. Our experts are here to help diagnose and resolve your hot tub problems quickly and efficiently.

Low Flow (LF, FLO, FL, FL1, or Three Flashing Dots)

Ensure your filters are clean and in good condition.
Check if the circulation pump is moving water when the heater is active.
Confirm that the water level in the hot tub is sufficient.
If your system has a pressure switch, it might need adjustment.

Heater Dry or Overheat (OH, OHH, HFL, DY, DRY)

Bleed air from all pumps and the heater to ensure proper water flow.
Make sure the filters are clean and not obstructing circulation.
Check if the pump is functioning and circulating water effectively.

Sensor Errors (SN, SNT, SNH, SNS, S1, S2)

Sensor faults are often due to sensor failure, but they can also indicate a problem with the PCB (Printed Circuit Board).

Tripping Electrics

Identify when the issue occurs – is there a specific pattern?
If the spa trips when pressing a particular button, the component linked to that function is likely the cause.
If the spa trips when the heat indicator activates, this may suggest a heater-related problem.

The Spa is Leaking

Measure how much water is being lost over 24 hours or a week.
Remove the inspection panel to locate the source of the leak.
Check that all unions and fittings are tight and secure.

What Our Customers Say About Us

At SpaFix, we pride ourselves on delivering exceptional service and ensuring our customers are always satisfied. With a 5-star Google rating, we’ve built a reputation for quality, reliability, and professionalism. But don’t just take our word for it—here’s what our happy customers have to say about their experience with our certified hot tub repair and maintenance services.

"The Spafix team - whether in the office or on the road all seem to be motivated to do the best they can. We’ve been using their contracted services for several years now and find their service levels well above average by comparison."

Thank you so much Spafix. Will the engineer gave my hot tub a full service today. Outstanding service, and Will gave a full run down of how it all works. Absolutely perfect!"

Spafix were recommended to us and they’ve been fantastic. Tub was installed earlier than we we thought, which was brilliant, and installation and set up by three friendly men was great. Can’t wait for it to heat up now. Thank you so much and I will definitely recommend you!

"Thank you Carl and team for delivering and installing our new hot tub! Delivery and installation guys were amazing from start to finish! And thank you to Carl for keeping us updated during these crazy busy times! We can’t wait to get in with a drink or two!"

"Very lucky to have Gary from Spafix come and open my hot tub after it was in hibernation due to my working away. Gary is always polite, friendly, gets on with the job and leaves my hot tub sparkling and garden tidy. Spafix have been suburb in their sales, customer service and servicing ever since I became a customer."

Google Rating

4.8

Based on 136 reviews

Spafix

4.8

review us on See all reviews

David Robinson

1734023677

On time. Super quick at moving the 6 person spa into a pit. Only took two of them when we had tried 4 people! Pays to know what you're doing! Having them back to do the final commissioning.

Paul Johnson

1732023865

Have used Spafix for many years. Very professional and reliable. Highly recommended

Debby Stephens

1731686072

Had a problem with our spa, they came out promptly and sorted one problem out, called them again and they came out again, ordered the part and fitted it and all is good as new

Ian Peters

1731410399

Great service as always from Gary at Spafix. Highly recommended.

Katie

1731161594

I had searched hard for a good quality spa and outfit to go through until a professional in the construction industry highly recommended Carl at Spafix. What a great referral as Carl and Spafix covered everything I was after, and took good care of me to meet my budget. Excellent quality spa, comfortable and a perfect escape to unwind, or to turn into party spa for the children! Numerous jets, lighting, adjustable pressure and smart. Friends have been v complimentary of it, and it has changed my husband’s view on spas! Thanks Carl and your team. See you soon

robin macpherson

1728750310

These guys are first class. Fantastic product. But more importantly their customer service is second to none. We inherited a hot tub when we bought our house. They would come service it, replaced the lid, etc. Then we replaced it, and they did an amazing job removing the old one and installing the new one. They took such great care and worked so hard. True professionals from management to the guys on the ground.

Brandon-AM

1727734965

Always dreamt of having a beautiful hot tub, Spafix were fantastic from start to finish their customer service was faultless. Carl, Tony and the whole team so knowledgeable, nothing was too much trouble.Install was tricky but they knew exactly what they were doing to get it into our back garden, even in appalling weather!Service doesn't just stop after they have finished, I know I can call them if I have any problems or questions. We are delighted with our purchase...a dream come true!

Jo Dooley

1727623124

So incredibly helpful and clearly passionate about their work, these guys are the absolute experts. I would confidently recommend them to anyone as the people to go to

Christopher Trippick

1727440610

Fantastic service by Hot Tub Engineer Liam. As well as completing a very efficient service, Liam also provided some expert advice and guidance on how to get the best out our tub. Really pleased that I chose to invest in an annual service plan.

Catherine Marshall

1727257640

Liam and Will were able to find and fix a faulty gate valve in my hot tub, all working now.

Tim Swain

1726570628

Excellent service from Liam & Adi. Thoroughly recommend their services.

Sophie Muirhead

1726506932

Great service, friendly and helpful!

Bob Rothery

1726501710

Quick and efficient, found the problem ordered the part and returned to fix it. Great.

Martin Lewis

1726495046

Liam and Tony were brilliant moving our hot tub, thank you! Would highly recommend

Peter Brand

1726332591

I have been thoroughly impressed with the work Spafix have completed for me. They revived a hot tub which had been sitting dormant for 6 years. The team went above and beyond to get the tub back and running. The business has completely earned my trust and I will be using them for all my future Spa needs. Highly recommend

Aaron Child

1723569275

Really helped out with my spa spare I was looking for. Even had it in stock.Great service

caroline carneiro

1723025887

Good company. Services are great. Gary was amiable and professional and easy to answer any of our queries. We were very happy with our mid term clean.He also replaced a jet that was broken

Marcus Foreman

1722421667

Really great service as usual from engineer Gary. Very good job!

Caroline Jones

1721816236

We've been using SpaFix for regular servicing of our hot tub for many years. Would 100% recommend this company. Everyone we deal with with friendly and professional. Gary, our usual engineer, is a pleasure to deal with. Lovely guy and leaves everything tidy and clean.

Daren Gardner

1721740881

Absolutely brilliant job carried out by Garry as per usual

Steven Ellis

1721654159

Adrian was excellent. Issues diagnosed and fixed quickly and efficiently. Thanks

Nital Broekhuizen

1721653056

Always great service from Gary & Liam. Polite, friendly, hardworking. They keep our hot tub in perfect working order. Thoroughly recommend.

Carlos Gil

1721299814

Spafix great company very reliable and Gary who attended today did an amazing job . This company is Highly recommended thanks

Natalie

1721229025

I found Spafix last year via ‘Check a Trade’ and the reason I decided to enlist their services is because they were so quick to respond to my request. Since then, they have always been quick to respond to my questions and help me, and our engineer, Will, has always been friendly and so helpful. I ask millions of questions of everyone and no one has ever made me feel difficult or annoying. I know that each time we have a service, everything will be easy and completed to a high standard. Will always makes the effort to be friendly and take an interest in how we’ve been. Spafix have provided exactly the kind of personal service we appreciate and we can’t recommend them enough!

Elsa Luxmore

1721135176

Chris Costin

1720519667

Fantastic service as always from Gary, the tub looks as good as the day we got it and works perfectly. Highly recommended.

Rebecca Lines

1720444276

Gary from Spafix is fabulous. Does an awesome job lovely to deal with and turns up when he says he will! Can’t recommend him enough. Trustworthy reliable and happy chap. Thanks Gary see you next time

Kathleen Bartlett

1720434278

Amazing service from Gary , he comes to do our services for our hot tub most times. Friendly , efficient and leaves everything lovely clean and tidy

Alison Connor

1720182332

We bought our hot tub from them and have it serviced and cleaned by them also . The customer service is excellent and Gary, who services it and cleans it couldn’t be nicer or more friendly. We highly recommend them.

Nicola Schutrups

1719913498

Fab service, very friendly - Liam was great

Barbara Slaney

1719394326

Gary is always very efficient and polite....spafix provide a great service

steve Thomas

1719323944

Gary was really helpful and offered different options to sort our hot tub due to a high acidity over a long period of time.Really pleased with the service and knowledge.

Richard Chipchase

1718713228

Carl did the deal. Tony did the install. I don't write reviews, not really my thing but my experience from end to end warrants it. I can be pernickety at times with big ticket purchases, you want things to be right. And I can be critical. If I could give a 6 star review, I would. Carl took the worries away with a non sales approach and Tony did a great install with some key learnings along the way.The tub, with heat source, heats up twice as quick as I was expecting and me and the kids absolutely love it.Top notch service and of course the hot tub itself, is amazing.Thanks guys.

David WELLS

1718704093

We have been a customer of Spa Fix for about 4 years now and would strongly recommend them for their warm, courteous and professional service. Our contract is for 4 visits per year, 3 refresh and 1 complete service. We usually request being the first visit of the day due to our handicapped son calling on our time later in the day, this request has always been granted for which we are extremely grateful. All their service personnel are very polite and reliable (I think the coffee and biscuits help).

Tim Orr

1718285874

Always helpful. Service excellent and all staff pleasant. Thanks Gary for your usual efficiency and another brilliant job. 😀

Andrew Coley

1718192617

Jodie Kennedy

1718189858

I cant recomend this company enough if you are lucky enough to speak to Lorrain she is very kno;edgable and incrediably hepful she went put of her way to meet my tiome frames as i have a holiday rental so she made things happen quickly . she was also very friendly

julie rehill

1717765070

Gary came to service hot tub. Friendly and efficient. Always use. Highly recommend

John Bolton

1717483971

Really good experience. Will was very knowledgeable and helpful. I would recommend this company.

Merian Ollivier

1717411412

Gary, as always, on time and very polite. Does an excellent job each time.

Linda B

1716912226

Always excellent service from all the staff at Spafix. We had our annual service visit today with Gary who is always very friendly and professional whatever the weather! Would definitely recommend

Cheryl Petty

1716890459

I have just had my hot tub serviced by Gary. I am very happy with the service offered by Spafix and in nearly 20 years had no cause for complaint for either the service or any maintenance repairs. Gary always does a good job and is respectful of our property. I have plenty of notice of the visit and reminders nearer the time. Gary is always on time and the servicing is efficient. Thank you Gary and Spafix.

Mark Randell

1716555304

Have been really impressed with SpaFix since February. The fitting of the unit was done in horrific weather and quite challenging but went well and the after sales service has been excellent. Personally I'd recommend the contract to keep the tub in the best condition. Gary does the services regularly and is extremely professional. Thank you Gary !

Jemima Byford

1716548794

Fantastic service, very professional and a lovely guy. Highly recommend!

Mona Bhogal

1716200186

Gary at Spafix has been looking after our hot tub for some time now and he is alway a pleasure to deal with as is the team at Spafix.

Steve Phillips

1715941052

Gary was very informative and helpful. Friendly manner about him that made him approachable. Very professional.

Accounts Department

1715345043

We had our summer start up service today and let’s say I hadn’t looked after our tub as well as I should! Gary the engineer is always fantastic when he services our tub but particularly today. He went above and beyond to get it back to almost like it was the day we got it. Always reliable and great service, highly recommend Gary & Spafix

tracey grendall

1715334590

Gary was super efficient very polite and friendly left hot tub and surrounding area very clean and tidy. Nothing too much trouble. Thanks Gary

Sheena Patterson

1715179167

A few years ago, we signed up to the Platinum Full Service agreement with SpaFix. This has proved invaluable. The engineer is friendly & helpful & leaves the hot-tub as good as new after it’s annual service. The tub is over 20 years old but with the ongoing care from SpaFix, it is still going strong. I would highly recommend this Company.

More reviews

Hot Tub Repairs

Expert Hot Tub Repairs and Servicing Across the South Coast.

Please call our Aftercare Team on 023 9354 1154 if you require any assistance.

83% First-Time Fix Rate – Expert Hot Tub Repairs You Can Rely On

At Spafix, our highly trained service engineers, equipped with fully stocked vans and a wide range of spare parts, achieve an impressive 83% first-time fix rate for hot tub repairs. This means most issues are resolved during the first visit, minimising downtime and stress.

Transparent Pricing – How Much Do Hot Tub Repairs Cost?

Routine Maintenance and Maintenance Contracts – Keep Your Hot Tub in Top Condition

Just Need a Part or Urgent Help? We’ve Got You Covered

If you’re in need of a specific part for your hot tub or require immediate assistance, we’re here to help. Visit our onlineshop to browse a wide selection of genuine spa parts and accessories. Can’t find what you’re looking for? Simply get in touch with our team for personalised support.

Common Hot Tub Faults and How to Address Them

What Our Customers Say About Us

Spafix Start

Spafix Hibernate

Spafix Easyfresh

Spafix Once

SOUTH & EAST