Hot Tub Repairs

With our service engineers equipped with fully stocked vans and a wide array of spare parts, we achieve a remarkable 83% resolution rate on the first service call. In the unlikely event that we need to make a second visit with the correct parts, we strive to do so in the shortest time possible. Rest assured, we only charge the callout and mileage fee once, and we also give you the balance of the original hour if any revisit is needed.

Our service charges and callout fees are based on overall traveling time, professionalism, and our infrastructure. We always strive to keep our fees as reasonable as possible while ensuring fairness in relation to the high level of service we provide. All our quoted call-out fees include the first half hour on-site and VAT. Additional work or parts required will always be explained and quoted for your approval before commencing.

Regular servicing plays a vital role in ensuring your hot tub runs smoothly. It provides peace of mind, knowing that your spa has been professionally cleaned, and every working aspect has been inspected and function-checked for optimal performance. Explore our Routine Maintenance page for a full range of service options.

For added convenience, consider our Hot Tub Maintenance Contract options. Not only do we offer cover options tailored to your specific needs, but our 600 plus contract customers also benefit from priority booking slots during peak times.

If you’re looking for specific parts, visit our online shop or contact us for assistance.

Low Flow (LF, FLO, FL, FL1, or three flashing dots)

Check that your filters are clean and in a fair condition. See if the circulation pump is still moving the water around when calling for heat. Is there enough water in the hot tub? If you have a pressure switch it may need adjusting.

Heater Dry or Overheat (OH, OHH, HFL, DY, DRY)

Have you bled all the pumps and heater of air? Are the filters clean and in a fair condition? Is the pump still circulating?

Sensor Errors (SN, SNT, SNH, SNS, S1, S2)

Often sensor errors are down to sensor failure but sometimes can be a problem with the PCB.

Tripping Electrics

When does it trip – is there a set pattern? If your spa trips when you press a particular button it is usually the component you are trying to operate. Check to see if the spa trips when the heat indicator comes on as this may indicate a problem with the heater.

The Spa is Leaking

How much water is it losing over 24 hours or a week? Have you taken off the inspection panel to see where it is coming from? Are all of unions tight?