Phone: 023 9354 1154
Email: info@spafix.co.uk
Phone: 023 9354 1154
Email: info@spafix.co.uk
Spafix offers a range of hot tub maintenance plans and service contracts designed to provide professional support throughout the year, with different levels of cover depending on how much help you want.
Whether you call it a hot tub maintenance contract, maintenance plan or service plan, the aim is the same: to make ongoing hot tub ownership easier and give you access to professional support when you need it.
Our plans range from repair support and exclusive discounts through to parts cover, annual servicing and regular drain-and-refresh visits.
Our team of specialists deliver expert repair and maintenance services
We offer a range of contracts designed to suit different needs and budgets.
Spread the cost of maintenance over 12 months and avoid large one-time expenses.
Before sign up, we assess your hot tub’s condition, ensuring the best plan for your needs.
With several levels of cover available, choosing a maintenance plan can initially feel complicated. The easiest way to compare them is to think about the type of support you want.
*Subject to the terms and conditions of the individual maintenance plan.
Not sure which level is right for your hot tub? Our free site survey allows us to assess your spa and recommend the most appropriate option.
Looking for Swim Spa maintenance contracts? Please call us on 02393 541 154 for a free site survey and pricing.
Our maintenance plans offer different combinations of repair support, servicing, parts protection and customer discounts.
Depending on the plan you choose, benefits can include:
The exact benefits vary between plans, so it is important to choose the level that best matches how you use your hot tub and how much ongoing maintenance you would like Spafix to handle.
All Spafix maintenance plans include unlimited callouts and labour on most tiers, with parts cover available from the Gold plan upwards (excluding Platinum Plus). Customers also benefit from exclusive discounts on chemicals, filters, accessories, and annual servicing. Higher-tier Platinum plans include quarterly “Easy Fresh”, our hot tub drain and cleaning service, and all contract holders receive priority scheduling for repairs.
Looking for Swim Spa maintenance contracts? Please call us on 02393 541 154 for a free site survey and pricing.
Terms and Conditions apply and are available to view here.
Prices dependant on location. Contact us for a custom quote.
A straightforward entry-level maintenance plan for customers who want professional repair support and useful discounts without paying for additional servicing or parts cover they may not need.
Adds additional discounts and greater support towards replacement parts, making it suitable for customers who want more protection against the cost of repairs.
Combines ongoing repair support and enhanced discounts with an included full service, making it a useful option for customers who want preventative maintenance as well as fault support.
Designed for customers looking for stronger protection against repair costs, including full parts cover subject to the plan terms and conditions.
Combines comprehensive repair and parts support with an included full service, making it suitable for customers who want both ongoing protection and professional annual maintenance.
A servicing and cleaning-focused plan for customers who want Spafix to take care of regular hot tub maintenance throughout the year.
It includes a full service plus three Easy Fresh drain-and-refresh visits, but differs from the repair-cover plans, so our team can advise whether it is the right option for your needs.
Our most comprehensive maintenance plan, combining repair support, parts cover, annual servicing and regular Easy Fresh visits for customers who want Spafix to take care of more of the ongoing maintenance of their hot tub.
You don’t necessarily need a maintenance contract to have your hot tub professionally looked after.
A one-off hot tub service may be the better option if your spa is working well and you simply want an annual clean, performance check or seasonal service.
A hot tub maintenance plan may be more suitable if you want ongoing support, help with repair costs or regular professional servicing throughout the year.
A hot tub maintenance plan provides ongoing professional support for your hot tub in return for a regular monthly payment.
Depending on the plan selected, this can include repair call-outs, labour, parts support, servicing, cleaning visits and discounts on hot tub products.
You may also hear these referred to as hot tub maintenance contracts or hot tub service plans.
Once your hot tub has been assessed and accepted onto a plan, you receive the benefits included within your chosen level of cover.
These vary between plans. Some primarily provide repair support, while higher levels can include parts cover, a full annual service and regular cleaning visits.
The best plan depends on the age and condition of your hot tub, how frequently you use it and how much ongoing maintenance you would like Spafix to handle.
Bronze and Silver provide straightforward repair support, while Titanium introduces an included full service. Gold and Platinum provide greater parts protection, and Platinum Plus and Platinum Premium introduce more regular professional servicing and cleaning.
Our team can recommend the most suitable option following your free site survey.
No. The level of servicing included varies depending on the plan.
Some plans provide discounts towards a full service, while selected higher-tier plans include a full service as part of the package. Platinum Plus and Platinum Premium also include regular Easy Fresh visits.
Check the individual plan inclusions or speak to our team if servicing is particularly important to you.
The cost of our hot tub maintenance contract varies depending on the level of cover you choose and your location. Plans are designed to spread the cost of servicing across the year, making maintenance more manageable and predictable.
For an accurate price, we recommend getting in touch for a tailored quote based on your hot tub model and location.
A maintenance plan can make the cost of professional hot tub care more predictable.
Depending on the plan you choose, call-outs, labour and parts may be included or discounted, helping to reduce the impact of an unexpected fault.
Regular professional servicing can also help identify developing issues before they become more significant problems.
Parts support varies between plans.
Some plans provide a discount towards replacement parts, while selected higher-tier plans provide full parts cover subject to the maintenance contract terms and conditions.
We cover most hot tub brands on our Bronze to Platinum Premium maintenance contracts; however, there are some exceptions. If a brand has restricted or licensed parts that we cannot source, we are unable to support that brand under these contract levels.
That said, we offer a Platinum Plus Cleaning Contract for customers with those brands, which is a great alternative to maintain cleanliness and basic upkeep.
We currently offer maintenance contracts across most of the South East of England, including:
Your hot tub does need to be in a serviceable condition to qualify for a maintenance contract. This ensures we can maintain it effectively and prevent ongoing issues.
We’d need to learn more about your hot tub and its history before confirming eligibility. That’s why we offer a free, no-obligation site survey, where we assess the condition of the tub, check access, and confirm suitability for one of our maintenance plans.
If your hot tub requires repairs before starting a maintenance contract, these will usually need to be completed first. This ensures the spa is in a suitable condition for ongoing servicing.
During our free site survey, we’ll identify any issues and provide clear recommendations. Once any necessary repairs are carried out, we can then set up your maintenance plan to keep everything running smoothly.
Yes, we can cover many older or second-hand hot tubs, provided they are in a suitable working condition and parts are still available.
The best way to confirm this is through our free, no-obligation site survey, where we’ll assess the hot tub, review its history, and recommend the most appropriate maintenance plan
No, inflatable hot tubs are not eligible for our maintenance contracts.
Yes — the contract can be transferred if the new owners agree to take it on. They would need to start a new 12-month agreement in their name. Like all customers, they are entitled to a 14-day cooling-off period.
If the new owners cancel within that time, the original contract holder remains liable for any outstanding balance. If you’re moving, please speak to us — we’re happy to guide you through the options.
You are entitled to a 14-day cooling-off period from the date of agreement. After that, the contract runs for a minimum of 12 months. It will then automatically renew annually unless you notify us otherwise.
If you’re having difficulties making payments, please contact us — we’ll do our best to support you and find a solution.
Please Note: Maintenance plans are available for fully operational hot tubs only. Any existing faults or repairs must be resolved prior to commencement.
Fill out the form below and one of our friendly engineers will be in touch to book your free site survey or answer any questions.
Book a free, no-obligation site survey and we’ll assess your hot tub, answer your questions, and recommend the right level of ongoing care.