About Us

Spafix was formed in the back bedroom of Managing Director, Darren Waters’ house in September 2007, and then incorporated as Spafix UK Ltd in May 2008. In 2011 Spafix Services Ltd was formed to take on all repairs and services whilst the original company focused solely on spare parts. Two years later the spare parts side of the business (Spafix Direct) was rebranded to Spa Parts Vortex as it is known today.

From those early beginnings, Spafix gradually established itself as an industry recognised leader in Hot Tub Repairs and technical know-how. The reputation grew and so did the company. After one year of trading, the business had three employees. One year later there were five and so on. The business evolved rapidly in the years that followed; growing from five staff members to fifteen in the space of four years and now operating from two units.

The company currently operate five full-time service engineers and installers. The phones are manned Monday to Friday by a four-strong admin support team. As of today, Spafix is still the largest Hot Tub repair company in the UK.

Spafix is so valued and trusted by its customers that the business boasts 1061 reviews on Checkatrade with an average score of 10/10. The company also retains nearly 600 clients on pay monthly service and maintenance contracts.

In January 2018 Darren decided to invest in a brand-new showroom for the southern depot and also increase the product range.

The plan ahead is to balance the business to be as effective and as efficient as possible in the four key sectors of Hot Tub Sales, Repairs, Maintenance Contracts and its Online Shop. Spafix has a continuing ambition to invest in training and business development for the foreseeable future. It is essential that the business finds the ultimate winning formula to continue to grow in size but maintain the feel of a small and personal company that has been the backbone for many years. One-third of Spa sales are from customer recommendations and nearly 60% of service and repair business are repeat customers which helps to keep advertising costs low.

Spafix believes in fair and honest pricing, which isn’t always the cheapest but does enable us to offer the best all-around service. The company always honour its warranties, will always pick up the phone and speak to you or reply to your emails quickly. Without customers, there is no business!

Thank you for reading.

Updated October 2021

 

Spafix, Unit B1, Hazleton Interchange, Lakesmere Road, Waterlooville, PO8 9JU

VAT number 106 654 033

  • All
  • Management
  • Accounts
  • Service
  • Maintenance
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    Carl Priest

    Manager

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    Carl Priest

    Manager

    Carl started in March 2011 as Installation and Maintenance Contract Coordinator and worked his way up to Service Desk Manager in the start of 2012. As of May 2014 he was promoted to Manager.

    “I like seeing the company grow and working closely with the directors to improve the company”

  • Claire Fewings
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    Claire Fewings

    Service Desk Manager

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    Claire Fewings

    Claire Fewings

    Service Desk Manager

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    Lorraine Dorey

    Maintenance Contract Administrator

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    Lorraine Dorey

    Maintenance Contract Administrator

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    William Gee

    Head Technician

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    William Gee

    Head Technician

    Will joined us in May 2013 as a local engineer. Will had 12 years’ experience as a plumber before joining Spafix and started off as maintenance contract engineer before being promoted to engineer after completing Spafix training.

    “It always puts a smile on my face at the end of the day knowing I have made people happy just by doing my job, everyone is always very grateful.”

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    Adrian Landscheit

    Technician

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    Adrian Landscheit

    Technician

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    Tony Waters

    Technician

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    Tony Waters

    Technician

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    Gary Richards

    Maintenance Team

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    Gary Richards

    Maintenance Team

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    Shawn Morris

    Technician

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    Shawn Morris

    Technician

We are able to offer 0% finance over a period of up to and including two years with a deposit of 30% or greater. For a longer term or a lower deposit, we can provide an APR of 9.9%. Please note these figures are for a guide only, to provide an accurate quote on your final specification, please contact us.

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    How did you hear about us?

    Spafix Start

    This service is also ideal for a Spring re-commission. Your hut tub MUST be full of water when our engineer arrives.

    Price depending on location

    Spafix Hibernate

    This is our Winter shut-down service, to prepare your spa for the months it will not be used.

    Price depending on location

    Spafix Easyfresh

    Quarterly drain-down and refresh service

    Price depending on location

    Spafix Once

    Full annual clean and maintenance service

    Price depending on location

    SOUTH & EAST

    023 9354 1154
    (local rate)

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