Phone: 023 9354 1154 – Email: info@spafix.co.uk

This really was exceptional customer service

Just wanted to say what a kind helpful engineer you sent on my last visit. It was the 1st visit since I have been on my own and didn’t really know how to look after the spa. He took the time to write me detailed instructions and then went and got my chemicals for me and brought them back after he had finished work. This really was exceptional customer service and was greatly appreciated. Thank you Spafix!

Sharon Turner

4th January 2017

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Google Rating

4.9

Based on 151 reviews

Spafix

4.9

review us on See all reviews

David Taylor

1745580343

Brilliant clean and service, very friendly.

Craig Beesley

1745314001

Brilliant service. Wasn't heating and the technician diagnosed problem and then came back and fixed it promptly and efficiently.

Sedge Tyrson

1743605504

Absolutely amazing service. Everyone has been easy to speak to knowledgeable and professional. Cannot rate them high enough. Thank Spafix

Rebecca Millar

1742564872

Yet another fantastic hot tub service by Gary. Reliable, knowledgeable and friendly. Can’t fault Spafix in any way since our purchase in 2021. 🤩

Alex Beeston

1741456585

Just had my annual tub service carried out very thoroughly and professionally by Gary. Bearing in mind it is certainly over 30 years old, it works perfectly and should anything go wrong I know Spafix will be there for the "Fix!" as they have been in the past.Highly recommended by Nicki and Alex.

clare b

1740656504

We had a hot tub problem so contacted Spafix. So impressed with everything. I sent an email on a Sunday night, and was contacted immediately on Monday morning, booked in for Tuesday.A lovely technician arrived called Will, who was professional and friendly, and who explained everything he was doing as he went. He went over and above to help us, and although he went through different contracts we could buy into, there was no hard sell. He was thorough and tidied up afterwards, and we were so pleased with the service. Would totally recommend this company, and Will of course!!

Kelli Homer

1740393055

Carl, Tony and the team were excellent. From our first visit to the shop throughout the installation they couldn’t have been more helpful. They were knowledgeable and flexible, working with our builders to get the best for our project and took every bit of stress out of the process. The jacuzzi looks fantastic and the way that Tony gave us all the advice on how to look after it and control it was great. It came with everything we needed to get going and the follow up service after from Carl has demonstrated how much spafix care about their customers and their excellent products. Would highly recommend.

Louise Lewis

1739440305

I have had only very good experiences with Spafix and have been using them for several years. The service is excellent. My hot tub broke down at the weekend, I rang Spafix on Monday morning and amazing Will came out on Tuesday morning and fixed it straightaway. Communication from the staff is excellent and I highly recommend this company.

David Robinson

1734023677

On time. Super quick at moving the 6 person spa into a pit. Only took two of them when we had tried 4 people! Pays to know what you're doing! Having them back to do the final commissioning.

Paul Johnson

1732023865

Have used Spafix for many years. Very professional and reliable. Highly recommended

Debby Stephens

1731686072

Had a problem with our spa, they came out promptly and sorted one problem out, called them again and they came out again, ordered the part and fitted it and all is good as new

Ian Peters

1731410399

Great service as always from Gary at Spafix. Highly recommended.

Katie

1731161594

I had searched hard for a good quality spa and outfit to go through until a professional in the construction industry highly recommended Carl at Spafix. What a great referral as Carl and Spafix covered everything I was after, and took good care of me to meet my budget. Excellent quality spa, comfortable and a perfect escape to unwind, or to turn into party spa for the children! Numerous jets, lighting, adjustable pressure and smart. Friends have been v complimentary of it, and it has changed my husband’s view on spas! Thanks Carl and your team. See you soon

robin macpherson

1728750310

These guys are first class. Fantastic product. But more importantly their customer service is second to none. We inherited a hot tub when we bought our house. They would come service it, replaced the lid, etc. Then we replaced it, and they did an amazing job removing the old one and installing the new one. They took such great care and worked so hard. True professionals from management to the guys on the ground.

Brandon-AM

1727734965

Always dreamt of having a beautiful hot tub, Spafix were fantastic from start to finish their customer service was faultless. Carl, Tony and the whole team so knowledgeable, nothing was too much trouble.Install was tricky but they knew exactly what they were doing to get it into our back garden, even in appalling weather!Service doesn't just stop after they have finished, I know I can call them if I have any problems or questions. We are delighted with our purchase...a dream come true!

Jo Dooley

1727623124

So incredibly helpful and clearly passionate about their work, these guys are the absolute experts. I would confidently recommend them to anyone as the people to go to

Christopher Trippick

1727440610

Fantastic service by Hot Tub Engineer Liam. As well as completing a very efficient service, Liam also provided some expert advice and guidance on how to get the best out our tub. Really pleased that I chose to invest in an annual service plan.

Catherine Marshall

1727257640

Liam and Will were able to find and fix a faulty gate valve in my hot tub, all working now.

Tim Swain

1726570628

Excellent service from Liam & Adi. Thoroughly recommend their services.

Sophie Muirhead

1726506932

Great service, friendly and helpful!

Bob Rothery

1726501710

Quick and efficient, found the problem ordered the part and returned to fix it. Great.

Martin Lewis

1726495046

Liam and Tony were brilliant moving our hot tub, thank you! Would highly recommend

Peter Brand

1726332591

I have been thoroughly impressed with the work Spafix have completed for me. They revived a hot tub which had been sitting dormant for 6 years. The team went above and beyond to get the tub back and running. The business has completely earned my trust and I will be using them for all my future Spa needs. Highly recommend

Aaron Child

1723569275

Really helped out with my spa spare I was looking for. Even had it in stock.Great service

caroline carneiro

1723025887

Good company. Services are great. Gary was amiable and professional and easy to answer any of our queries. We were very happy with our mid term clean.He also replaced a jet that was broken

Marcus Foreman

1722421667

Really great service as usual from engineer Gary. Very good job!

Caroline Jones

1721816236

We've been using SpaFix for regular servicing of our hot tub for many years. Would 100% recommend this company. Everyone we deal with with friendly and professional. Gary, our usual engineer, is a pleasure to deal with. Lovely guy and leaves everything tidy and clean.

Daren Gardner

1721740881

Absolutely brilliant job carried out by Garry as per usual

Steven Ellis

1721654159

Adrian was excellent. Issues diagnosed and fixed quickly and efficiently. Thanks

Nital Broekhuizen

1721653056

Always great service from Gary & Liam. Polite, friendly, hardworking. They keep our hot tub in perfect working order. Thoroughly recommend.

Carlos Gil

1721299814

Spafix great company very reliable and Gary who attended today did an amazing job . This company is Highly recommended thanks

Natalie

1721229025

I found Spafix last year via ‘Check a Trade’ and the reason I decided to enlist their services is because they were so quick to respond to my request. Since then, they have always been quick to respond to my questions and help me, and our engineer, Will, has always been friendly and so helpful. I ask millions of questions of everyone and no one has ever made me feel difficult or annoying. I know that each time we have a service, everything will be easy and completed to a high standard. Will always makes the effort to be friendly and take an interest in how we’ve been. Spafix have provided exactly the kind of personal service we appreciate and we can’t recommend them enough!

Elsa Luxmore

1721135176

Chris Costin

1720519667

Fantastic service as always from Gary, the tub looks as good as the day we got it and works perfectly. Highly recommended.

Rebecca Lines

1720444276

Gary from Spafix is fabulous. Does an awesome job lovely to deal with and turns up when he says he will! Can’t recommend him enough. Trustworthy reliable and happy chap. Thanks Gary see you next time

Kathleen Bartlett

1720434278

Amazing service from Gary , he comes to do our services for our hot tub most times. Friendly , efficient and leaves everything lovely clean and tidy

Alison Connor

1720182332

We bought our hot tub from them and have it serviced and cleaned by them also . The customer service is excellent and Gary, who services it and cleans it couldn’t be nicer or more friendly. We highly recommend them.

Nicola Schutrups

1719913498

Fab service, very friendly - Liam was great

Barbara Slaney

1719394326

Gary is always very efficient and polite....spafix provide a great service

steve Thomas

1719323944

Gary was really helpful and offered different options to sort our hot tub due to a high acidity over a long period of time.Really pleased with the service and knowledge.

Richard Chipchase

1718713228

Carl did the deal. Tony did the install. I don't write reviews, not really my thing but my experience from end to end warrants it. I can be pernickety at times with big ticket purchases, you want things to be right. And I can be critical. If I could give a 6 star review, I would. Carl took the worries away with a non sales approach and Tony did a great install with some key learnings along the way.The tub, with heat source, heats up twice as quick as I was expecting and me and the kids absolutely love it.Top notch service and of course the hot tub itself, is amazing.Thanks guys.

David WELLS

1718704093

We have been a customer of Spa Fix for about 4 years now and would strongly recommend them for their warm, courteous and professional service. Our contract is for 4 visits per year, 3 refresh and 1 complete service. We usually request being the first visit of the day due to our handicapped son calling on our time later in the day, this request has always been granted for which we are extremely grateful. All their service personnel are very polite and reliable (I think the coffee and biscuits help).

Tim Orr

1718285874

Always helpful. Service excellent and all staff pleasant. Thanks Gary for your usual efficiency and another brilliant job. 😀

Andrew Coley

1718192617

Jodie Kennedy

1718189858

I cant recomend this company enough if you are lucky enough to speak to Lorrain she is very kno;edgable and incrediably hepful she went put of her way to meet my tiome frames as i have a holiday rental so she made things happen quickly . she was also very friendly

julie rehill

1717765070

Gary came to service hot tub. Friendly and efficient. Always use. Highly recommend

John Bolton

1717483971

Really good experience. Will was very knowledgeable and helpful. I would recommend this company.

Merian Ollivier

1717411412

Gary, as always, on time and very polite. Does an excellent job each time.

Linda B

1716912226

Always excellent service from all the staff at Spafix. We had our annual service visit today with Gary who is always very friendly and professional whatever the weather! Would definitely recommend

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