There is no hard sell

Spafix (Midlands & North) Ltd are absolutely AMAZING and have been from start to finish. I honestly cannot recommend this company enough and rate them so highly. The communication, professionalism, attention to detail, punctuality and aftercare advice has all been outstanding. I’ve had the pleasure of dealing with Mick, Steve and Susan (in the office) who have all been great. I bought an ex-display Marquis Epic Spa which is just wonderful and the dealings I had in purchasing the hot tub were smooth and stress-free. I sometimes need a bit of help with the chemicals that go into the tub and when I call Mick he is always happy to help. He will guide me through what needs to be done and never gets tired of repeating himself! It means so much to get advice from someone who cares, who is on the end of the phone whenever you’re a little stuck. I had a few obstacles in the way (brick wall etc) in my garden when the hot tub was delivered and installed and this wasn’t a problem to the Spafix team. In fact nothing is ever a problem to the Spafix team. Mick and Steve positioned the hot tub in a much better place to where I thought it was originally going and I feel grateful that this new position was mentioned by them as it would have been the wrong place to put it if they had listened to me! The position they recommended is perfect so thank you so much for that. The installation of the Marquis hot tub was easy and problem-free. These guys really are the BEST and I can assure you of this. I will admit that I did need an extra visit from Spafix to go throughout the maintenance of the tub and this was not a problem. Mick came out to me so he could go through it all again with me and he was more than happy to do this. You must have confidence in this company because I went to a few places before deciding to buy from Spafix and the others really didn’t come anywhere near. A very important and valid point to make about Spafix is the aftercare package. I haven’t yet signed up for this, but even if you don’t (and there’s no pressure to do this) Spafix are always there to help and guide you. This is vital as a customer and a first time hot tub buyer like myself. There is no hard sell from this company and that to me was like a breath of fresh air. There is nothing worse than someone trying to pressurise you into buying something when you’re not ready. Well done Spafix!! I feel very lucky to have found Spafix. Mick, you are a warm, genuine and honest person who is an absolute credit to Spafix. I hope other customers appreciate you like my family does because people like you don’t come along very often. We would never go anywhere else. Warmest wishes from an extremely happy (and loyal) customer.